Tuesday, August 28, 2007

iTunes 7.0.2 and Windows Vista - There could be problems

Tunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade Windows until after the next release of iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.

Some currently known compatibility issues with iTunes 7.0.2 and earlier versions include:

* iTunes Store purchases may not play when upgrading to Windows Vista from Windows 2000 or XP.
* iPod models with the "Enable Disk Use" option turned off may be unable to update or restore iPod software, and make changes to iPod settings.
* iPod models configured to Auto Sync and have the "Enable Disk Use" option turned off may require being ejected and reconnected to resync.
* Ejecting an iPod from the Windows System Tray using the "Safely Remove Hardware" feature may corrupt your iPod. To always safely eject an iPod, choose Eject iPod from the Controls menu within iTunes.
* Cover Flow animation may be slower than expected.
* Contacts and calendars will not sync with iPod.

Here's the upgrade process that Apple recommends:

1. Deauthorize all iTunes Store accounts External Link.
2. Enable Disk Use External Link on all iPod models.
3. Uninstall iTunes External Link.
4. Perform a clean install of Windows Vista (Highly recommended but not required).
5. Reinstall the latest version of iTunes External Link.
6. Open iTunes.
7. Choose Authorize Computer from the Store menu in iTunes.

If you're still having problems:

Customers who have upgraded to Windows Vista and are still experiencing issues playing iTunes Store purchases should download and run the iTunes Repair Tool for Vista after re-installing iTunes 7.0.2. Click here External Link for more information about this tool.

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